Helping Small Teams Grow Without Adding More Work

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2020 Coronavirus Global Pandemic

Part One: How We Started

The Marlins Media was founded in 2020 with one clear mission: to help businesses stay connected to their customers when the world suddenly shut down. During the pandemic, companies across industries were forced to close their doors for longer than expected. Small businesses were hit the hardest foot traffic disappeared overnight, transportation of goods was delayed or halted, and opportunities slipped away day by day. In an increasingly tight economy, many business owners faced the same challenge: customers still needed their services, but there was no clear way to reach them. That’s where we saw a solution.

By leveraging social media and digital communication channels, we helped businesses remain visible, accessible, and relevant even when in person interaction was no longer an option.


From the beginning, our focus was not simply on advertising it was on continuity. We helped businesses keep conversations alive, maintain brand recognition, and stay top-of-mind during a period of extreme uncertainty. What started as a response to crisis became a long term strategy for sustainable growth.

Part Two: Our Innovation and Values

As we worked with more businesses, a clear pattern emerged: owners needed systems that worked around the clock without sacrificing the personal connection that made their business unique. That insight led us to develop intelligent, automated tools that handle lead engagement, answer pre-qualification questions, and schedule appointments seamlessly.


These systems allow businesses to operate with the authority and presence of larger companies while keeping their teams focused on what matters most building relationships, delivering value, and closing deals. By automating repetitive tasks, businesses gain efficiency, consistency, and scalability without losing the human touch.

Our values guide everything we build and deliver:


  • Integrity & Service: We operate with transparency and honesty, offering solutions that are effective, affordable, and aligned with our clients’ best interests never overpromised or overpriced.


  • Kindness & Goodness: We design strategies that give business owners peace of mind, reduce daily stress, and return valuable time to their teams through streamlined systems and fully booked calendars.


  • Excellence & Growth: Continuous improvement is built into our approach. Our systems learn from customer data and sales activity, allowing performance and results to improve over time.


  • Balance & Trust: We believe businesses thrive when technology supports people not replaces them. Our tools create balance by managing repetitive tasks while teams focus on meaningful, high impact work.


Since 2020, Marlins Media has helped businesses across industries, from local service providers to international companies expand their reach, generate consistent leads, and strengthen customer relationships.


We believe love for solving problems, peace, and integrity should exist in business just as much as in life. When those values are built into marketing and growth strategies, the results follow: stronger relationships, increased revenue, and long-term stability.


We are here to serve.


And we are here to help you grow.

FAQ

  • What is Marlins Media?

    Marlins Media is a digital marketing, technology and AI automation, agency that helps service-based businesses generate, and close more leads, automate customer communication, and increase revenue using AI chatbots, CRM systems, and marketing automation.

  • How can an AI bot help my corporation or service business?

    A chatbot works as a 24/7 virtual receptionist that can:


    • Answer customer questions instantly

    • Capture leads automatically

    • Book appointments

    • Send follow-ups

    • Qualify prospects before they contact your team

    This reduces missed calls and increases conversions.

  • What types of businesses benefit most from our service?

    Any business that relies on inbound leads benefits from AI automation.

  • Can the AI book appointments?

    Yes. Our AI bots can:


    • Schedule appointments

    • Send booking links

    • Sync with calendars

    • Collect customer details before handoff

    This saves your team time and increases show up rates.

  • Can the AI bot answer pricing questions?

    Yes. The AI bot can:


    • Provide general pricing ranges

    • Explain service packages

    • Direct customers to request a custom quote

    You control exactly what information it shares.

  • Is the AI bot better than just having a contact form?

    Yes. The AI bot:


    • Engages users instantly

    • Reduces bounce rates

    • Converts up to 3–5x more leads than static forms

    • Creates a real conversation instead of friction
  • What happens when a customer wants to speak to a real person?

    The bot can:


    • Transfer the lead to your team

    • Send the conversation to email/SMS

    • Trigger a call request

    You stay in full control.


  • Does the AI bot work after business hours?

    Absolutely. The AI bot works 24/7, capturing leads, and answering customer questions even when your office is closed, so you never miss an opportunity.

  • Will the AI bot integrate with my website and CRM?

    Yes. Our AI bot can. Here are a few platforms we integrate with:


    • Websites (Duda, WordPress, Squarespace, and more.)

    • CRMs (GoHighLevel, HubSpot, Zapier, and more.)

    • SMS & email systems

    • Facebook Messenger & WhatsApp
  • Can the AI bot send SMS and email follow-ups?

    Yes. The system can:


    • Send instant SMS replies

    • Email confirmations

    • Appointment reminders

    • Missed-call texts

    • Re-engagement campaigns

    This dramatically improves response rates.

  • Is the bot customizable for my brand?

    100%. The chatbot can be customized with:


    • Your business name

    • Your services

    • Your tone of voice

    • Your pricing logic

    • Your booking flow

    It behaves like a trained staff member.

  • How long does it take to set up?

    Most chatbots can be launched within 1–3 days, depending on complexity and integrations.

  • Do I need technical skills to use it?

    Everything is handled by Marlins Media. You get a simple dashboard to monitor conversations and leads.

  • What are your hours of operation?

    Our business hours are:

    Monday to Friday, 10:00 AM – 5:00 PM


    The chatbot, however, is available 24/7 to assist your customers.

  • What is the price for service?

    For pricing of Marlins Media AI services email us at contactmarlinsmedia@myyahoo.com

Still have a question?